Privacy Policy

  1. General
    This policy sets how PB and Co Pty Ltd ABN 40 628 092 160 and its related companies and trusts (we, us, our) collects, uses, discloses and manages your personal information and how we comply with the Privacy Act 1988 (Cth) (“Privacy Act”, “The Act”).
  2. What Is Your Personal Information?
    When used in this privacy policy, the term “personal information” has the meaning given in the Act. In general terms, it is any information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable. This may include your name, address, telephone number, email address and profession or occupation.
  3. Our Obligations
    We are required to comply with the Australian Privacy Principles (APPs) in the Privacy Act. The APPs regulate the manner in which personal information is handled throughout its life cycle, from collection to use and disclosure, security, accessibility and disposal.
  4. What Personal Information do we Collect?
    The information we collect about you depends on the type of dealings you have with us, we may collect the following information:
  5. Sensitive Information
    Sensitive information is a subset of personal information that is generally afforded a higher level of privacy protection, such as health information. We only collect sensitive information where it is reasonably necessary for our functions or activities and either:
    • The individual has consented; or
    • We are required or authorised by law to do so. For example, if you purchase a property from us, we will collection information pertaining to your residency status, which may indicate racial or ethnic origin.
  6. Cookies
    Cookies are pieces of information that a website transfers to your computer’s hard disk for record keeping purposes. Most web browsers are set to accept cookies. We may use cookies to make your use of our website and services as convenient as possible. Cookies do not personally identify you, although they do identify your browser. Cookies are useful to estimate the number of customers and determine overall traffic patterns through our website. If you do not wish to receive any cookies you may set your browser to refuse cookies. This may mean you will not be able to take full advantage of our services.
  7. How is your personal information collected?
    We may collect your personal information in the following ways:
  8. Marketing
  9. To Whom do We Disclose Personal Information?
    We do not disclose your personal information, except as stated below. We take reasonable steps to ensure that the third-party recipients do not use personal information for their own purposes and that those parties comply with our privacy policy.

    Parties to whom we may disclose relevent personal information include:
  10. Do we disclose your personal information overseas?
    We may be required to disclose personal information to third parties located overseas for some of the purposes listed above.
  11. Access to and correction of personal information
    We take reasonable steps to ensure that all information we collect, use or disclose about you is accurate, complete and relevant. If you believe that we hold incorrect, incomplete or irrelevant information about you, please notify us and we will try to update the information as soon as possible. You may access your information held by us (subject to some exceptions allowed by law) without charge. If you would like to know what information we hold about you, please contact our office by post at 430 Toorak Rd, Toorak, Victoria 3142.
  12. Security of Information
    No employee is able to access information they do not require for their duties. There are passwords in place to restrict access to confidential and personal information to whose who need it to perform their duties.
  13. Queries, concerns, complaints?
    Providing a great customer experience is important to us. If you have any concerns or believe that we have breached your privacy rights, please contact our office by telephone 1300 710 970 or by email If we do not answer your concerns in a satisfactory manner, you have the right to make a complaint to the Australian Information Commissioner, at or on 1300 363 992.
  14. Change to Our Privacy Policy
    We reserve the right to modify or amend this privacy policy at any time and will update the privacy policy on our website if it has been changed.